How Ordering Works
1. Browse & Request
Order listed items
or request a special item.
2. We Source & Confirm
We confirm price, lead time,
and availability with our suppliers.
3. Payment
Secure checkout (card or approved methods). Taxes/duties shown when applicable.
4. Fulfillment
We receive goods from the supplier,
perform a QC check, then ship to you.
5. Delivery
Tracking updates + proof of delivery (POD) provided.
Shipping & Delivery
Ship-to-Customer Only
We ship purchased
goods directly to the buyer.
Carriers & Tracking
Tracked services
with standard or expedited options.
Processing Times
1–3 business days after supplier
delivery to us (special orders may vary).
Customs & Duties
Duties/taxes may be shown or
payable on delivery depending on destination rules.
Order Splits
Orders may ship in multiple parcels at no extra cost.
Returns & Refunds Policy
Return Window
• 30 days from the date your order was delivered.
• 7-day DOA/defect window for prepaid label or replacement.
Eligibility
• Item must be unused, original packaging, all accessories/manuals.
• Provide order number + photos.
• RMA required before sending items back.
Not Returnable
• Opened consumables.
• Customized/special order items.
• Software with opened seals.
Return Shipping
• Defective/incorrect: We cover return shipping or exchange.
• Change of mind: Customer pays shipping.
• International: Duties/taxes not refunded.
Restocking & Condition
• Up to 10% restocking if opened or missing parts.
• Non-resellable items may be rejected.
Refunds
• Issued to original method after inspection (3–7 business days).
• Shipping fees non-refundable unless our error.
Warranty Claims
• Some products carry manufacturer warranty; we help facilitate.
Prohibited & Restricted Items
​Prohibited
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Illegal/regulated goods
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Weapons/ammunition
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Explosives/fireworks
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Hazardous chemicals
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Controlled drugs
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Adult content
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Alcohol/tobacco/vapes (restricted)
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Counterfeit/infringing goods
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Cash-like instruments
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Gambling items
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Covert hacking/surveillance tools
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Human remains
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Endangered wildlife products
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Government IDs/PII
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Sanctioned/embargoed trade
Restricted
(pre-approval required)
​
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Lithium-battery electronics
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Aerosols/perfumes
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Perishables
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Cosmetics/OTC
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Non-prohibited tools/knives
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High-value jewelry/luxury
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Drones/UAS
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Strong magnets
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Power banks
No anonymous package-forwarding.
Payments & Compliance
​
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We accept major cards and approved digital methods.
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ID verification may be required to prevent fraud.
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Orders violating policies may be canceled + refunded.
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Fraudulent activity may lead to account suspension.
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Customer must ensure import legality + provide documents for customs if needed.
WHY CHOOSE ABI LOGISTICS
Professional & priority service for every customer
Policies may change without notice to meet legal, carrier, and payment provider requirements.
Your purchase implies acceptance of our Terms, Privacy Policy, and this Returns Policy.